TERMS AND CONDITIONS
GENERAL CONDITIONS OF ONLINE SALE
These Online Conditions apply exclusively to distance selling via the web of products fully illustrated and described on the website www.ilpupillo.com
In the event of changes in the Online Conditions, the Online Conditions published on the site at the time the order proposal is sent by the purchaser of the products will apply to the purchase made.
The Customer is required, before submitting the order, to read and accept these Online Conditions. The placing of the Order implies full knowledge and express acceptance of both these Online Conditions and what is indicated in the Order.
1.1 The seller of the Products is Az. Vitivinicola Il Pupillo di Benelli Laura with registered office in Italy, Podere Pupillo, Provincial Road No. 60 del Puntone Km 7.00 58020 Scarlino (Grosseto) Italy - VAT 01188400533
Tel: +39 056637230
Cell: +39 347 7851919
Email: firstname.lastname@example.org email@example.com
1.2 These Online Conditions govern the purchase of products on www.ilpupillo.com (hereinafter the "Site" ) and do not, however, regulate the sale of products or services by parties other than the Seller who are present on the Site through links, banners or other hypertext links. The Seller is not responsible for the supply of goods and services by third parties.
1.3 The Customer will be identified through the data entered by the same in the Order Proposal. It is forbidden to provide false and / or invented data: the Seller is exonerated from any responsibility in this regard.
1.4 THE SALE OF ALCOHOLIC PRODUCTS IS FORBIDDEN TO MINORS. The offers of Products on the Site are aimed at customers of age. By placing an order through the Site, you guarantee us that you are of age according to the legislation applicable to the Customer and that you have the legal capacity to enter into binding contracts. If there is no legislation in this regard, the Client must be at least 21 years old.
2 METHOD OF COMPLETING THE CONTRACT
2.1 The information referred to in these Online Conditions and the details contained on the Site do not constitute an offer to the public, but a simple invitation to formulate an Order Proposal. After sending the Order Proposal, the Customer will receive confirmation of receipt of the same by email. This email will not result in acceptance of the Order Proposal, which will be considered accepted only when the Customer receives a subsequent email confirming that the Order Proposal has been accepted and that the Products are being shipped. Consequently, there will be no contract between the Customer and the Seller until the Order Proposal is explicitly accepted by the Seller by sending the Order Confirmation and Shipping.
The online purchase contract will therefore be considered concluded only when the Customer receives the Order and Shipping Confirmation: from this moment on, the Order Proposal will be defined simply "Order".
2.2 Before submitting the Order Proposal, the Customer will be asked to confirm the reading and acceptance of the Online Conditions, including the clauses that determine unfavorable conditions for the Customer (for example limitations of liability, right to withdraw from the contract, exceptions to the jurisdiction of the judicial authority, etc.).
2.3 The Seller may not process Order Proposals that do not give sufficient guarantees of solvency or that are incomplete or incorrect, or in the event of unavailability of the Products. In these cases, no later than 30 (thirty) working days from the day on which the Customer sent the Order Proposal, we will inform the Customer via email that the contract is not concluded and that the Order Proposal. In this case, any amount already committed to the chosen payment method will be released.
2.4 The Seller undertakes to deliver the ordered Products as soon as possible and in any case no later than 30 (thirty) days from the Contract Conclusion Date.
2.5 The Seller reserves the right to refuse Order Proposals from a Customer with whom a dispute and / or dispute relating to a previous Order is ongoing or has previously occurred. This also applies to all cases in which the Customer has been involved in any kind of fraudulent activity.
2.6 Although the Seller constantly adopts measures to ensure that the photographs shown on the Site are faithful reproductions of the Products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and the color resolution characteristics of your computer. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of the Products shown on the Site if due to the aforementioned technical reasons, since these representations are merely illustrative.
3 SALE PRICES
3.1 The prices of the Products and the shipping costs are those indicated on the Site and at the time of the transmission of the Order Proposal.
The Prices and the Shipping Costs are to be considered inclusive of taxes, duties and any costs related to customs duties (unless otherwise specified in the Order Proposal). In case of exercising the right of withdrawal, the Shipping Costs that have already been paid by the Customer are excluded from the reimbursement.
3.2 Despite every effort, it is not possible to exclude that for some of the Products on the Site it is indicated by mistake a different price from the actual one. If, due to technical errors, clerical errors or other inconveniences, the Price indicated on the Site should be lower than the correct selling price of the Product, the Customer will be contacted to check whether he still wishes to purchase the Product at the correct price. If you do not wish to proceed with the purchase, the Order Proposal and / or the Order will be canceled. If the price indicated on the Site is higher than the correct selling price of the Product, the Order will be followed up by charging only the lower price.
4 METHODS OF PAYMENT
4.1 Payment can be made with Paypal and Credit Card (Visa, Mastercard, Maestro, American Express, Discover, Aura), Bank Transfer
4.2 Major credit and prepaid cards are accepted. Payment by credit card will take place without any additional charge. The customer making the payment confirms that he is the owner of the credit card used. In the absence of these conditions, it will not be possible to proceed with the Order Proposal.
At the time of sending the Order Proposal, only the amount will be committed: the actual debit will take place only at the time of Confirmation of 'Order and Shipping.
If it is not possible to debit the amount, the Order Proposal will be automatically canceled.
It should be noted that the Seller is not able to fully know the information relating to the Customer's credit card, which are managed directly by the third party who administers the payment. For this reason, the Seller will not be aware of such data, nor will it keep them and will have access only to partial information that the Customer decides to save (for example type of card, card expiry date, holder), insufficient to identify the card. but useful to the Customer in case of subsequent purchases.
In no case can the Seller be held responsible for the fraudulent use of credit and prepaid cards by third parties.
5 SHIPPING AND DELIVERY
5.1 Each shipment contains:
- the Products ordered and any gifts;
- any accompanying documentation required in the country of dispatch;
- any information and marketing material.
5.2 The The purchase invoice relating to the Order, if expressly requested, will be made available via email.
5.3 The Products will be delivered by the courier identified by the Seller.
5.4 Upon receipt of the Products, it will be it is the Customer's responsibility to check the integrity and the presence of damage to the package that are immediately evident (for example: wet box, damaged box, etc.). In case of anomalies, the Customer will be required to detect them immediately, having them noted by the courier or refusing delivery. Otherwise, the Customer will lose the possibility of asserting his rights in this regard.
6.5 The Customer will have the right to receive the Products at a delivery address of his choice, provided that the address is located at within the countries listed below: Italy, Germany, Austria, France, Belgium, Poland, Czech Republic, Netherlands, Denmark, Slovakia.
6 RIGHT OF WITHDRAWAL
6.1 The Customer will have the right to withdraw from the contract concluded on the Site, without any penalty and without specifying the reason, returning to the Seller all or part of the Products purchased.
The Customer must communicate to the Seller, in the manner of referred to in paragraph 6.2, the will to exercise the right of withdrawal within 15 (fifteen) days, starting from the day on which the Customer or a representative of the same (other than the courier) has acquired possession of the Products. If more Products have been purchased with the same Order, the will to withdraw may be communicated at different times, always within 15 days.
After having communicated the will to withdraw, the Customer will have a further 14 days available to return the Products in the manner indicated below.
6.2 To exercise the right of withdrawal, the Customer has the following option:
- the Customer may submit to the Seller any explicit declaration of the will to exercise the right of withdrawal by sending the request by registered letter with return receipt indicating the following data: order number, invoice or receipt number, the products subject to withdrawal or by courier with acknowledgment of receipt, to the address indicated on the same.
Within 14 (fourteen) days from the date on which the Customer has communicated his decision to withdraw from the Contract, he must return the goods in the manner and clarifications referred to in point 6.3 below.
6.3 The right of withdrawal is subject to the following conditions:
- within 14 (fourteen) days from the date on which it communicates its decision to withdraw from the Contract, the The Customer must send the Products duly packaged to the Seller, by delivering the Products to the courier chosen by the Customer.
It is also specified that in case of exercise of the right of withdrawal, the Customer will be required to bear the costs of returning the Products Returned to the Seller (including any customs fees, if any).
- the Returned Products purchased with the same Order may also be returned at different times, always within the deadline 14 (fourteen) days from the date on which the Customer communicated his decision to withdraw from the Contract;
- the products returned in exercising the right of withdrawal (hereinafter the "Returned Products" ) must be returned in their entirety, excluding the possibility of returning only some parts or components of the same;
- Returned Products must not have been used, washed, soiled or damaged and must not show signs of use;
- the Returned Products must have been stored by the Customer in full and rigorous compliance with the storage methods indicated on the product, as well as with the rules, including those of a hygienic-sanitary nature, dictated by common experience;
- Returned Products must be returned exactly as they were sent, complete with all accessories and labels and must not have been opened. By way of example, bottles with their own packaging (cardboard box, tin, etc.) must be returned in the same packaging, products with additional labels must have them and so on.
In order to guarantee the integrity of the Returned Products packaged in glass bottles, they must be returned in the same packaging with which the Products were shipped to the Customer, or in other packaging suitable for the shipment of fragile products.
In the event that approved packaging is not used, in the event of breakage / damage or loss of the Returned Products, no amount will be returned to the Customer for the damaged or lost Returned Product (s).
6.4 In case of exercise of the right of withdrawal, the Seller will reimburse the Customer for all payments made for the purchase of the Returned Products, with the exception of the following expenses which, if applicable, will be borne by the Customer:
- additional costs shipment of the Order (already initially paid by the Customer at the time of purchase). It is specified that these additional costs will be reimbursed to the Customer exclusively in the event of damage to the Products due to transport, or in the event of errors in shipment by the Seller, or in the case of Products recognized as defective.
6.5 The Seller will refund the Customer the sums paid for the purchase of the Returned Products no later than 14 (fourteen) days from the day on which the Seller was informed of the decision to exercise the right of withdrawal, provided that the The Seller has already received the return of the goods or that the Customer has provided him with proof of having already shipped the goods, being able, until then, to withhold the refund.
The Seller will use the same means for the re-credit. of payment used for the purchase of the Products.
6.6 If the right of withdrawal is exercised without complying with the procedures referred to in paragraph 7, the Customer will not be entitled to any refund. Within 10 (ten) days of sending the email with which the non-acceptance of the return and the related reasons will be communicated to the Customer, by replying to the same email, the Customer can choose to get back the Returned Products at his own expense. Otherwise, the Seller may legitimately retain the Returned Products, in addition to the sums already paid for their purchase.
7 LEGAL WARRANTY FOR NON-CONFORMING PRODUCTS
7.1 The Seller is responsible for any defect in the Products and for their non-compliance with the Order placed, existing at the time of delivery of the goods.
7.2 In the event that the Product is returned due to of the typical smell and taste of "cork", the Product must be returned with at least 2/3 of the original content and closed with the appropriately trimmed original cap.
7.3 In the event that the non-conformity of the Products purchased has been ascertained by the Seller, the Customer will have the right to obtain a refund of the amount paid for the purchase of the Products. The return will be made through the same means used by the Customer for the initial purchase.
All costs of returning products recognized as defective will be borne by the Seller.
For any information request, please contact the following addresses:
Tel. +39 0566 37230
Cell. +39 347 7851919
9 MODIFICATION AND UPDATE
These Online Terms may be changed at any time. The Customer will be asked to accept only the Online Conditions in force at the time of purchase. The new versions of the Online Conditions will be effective from the date of publication of the same on the Site and in relation to Orders submitted after that date.